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Launch Date: December 20, 2001 Last update: Friday, January 22, 2010 Introduction to Madras Management Group Thank you for your visit to the home page of Madras Management Group, commonly referred to as MMG. We are engaged in Management Consultancy from January 01, 1998 and expanded into providing web based services like domain registrations, web hosting, e-mail and related services from January 15, 2007. The various operating units are: mmgindia.com - home page of MMG and management consulting unit.  MMG Brands is a unit of MMG providing brand consultancy services. mmgmail.org is offering Microsoft Shared Exchange Server 2007 for SMBs under its banner in partnership with a world-class US based service provider.  mmgmail.biz - offers web and e-mail hosting based on MS Windows OS mmguniversal.com - domain registry, low cost web hosting and e-mail solutions based on Linux operating system. mmgmail.info - offers private label e-ail services, similar to MS Exchange, but at substantially lower costs. (MS Exchange is a trademark owned by Microsoft Corporation). It also hosts free articles written by our Managing Partner apart from articles written by other authors. madgopes.com - is the personal web site of our promoter. All management articles published in that domain are sponsored and research support is provided by MMG. It is now a pay for access site. He blogs at Microsoft Windows Live.Com. mmgcommunications.info - handles group communications, free articles, newsletters and editorials etc.,  MMG is pleased to offer Cloud Computing in association with a San Francisco, USA based service provider with effect from May 21, 2009. The salient features and benefits of the offer can be accessed by clicking here. MMG is pleased to inform that it has become a member of Microsoft Office Live Small Business with effect from March 25, 2009. MMG is offering the above free web based e-mail account to its partners, employees, associates, customers, clients, their family members and special invitees. This is being done because we do not have many users, being a small business and a large capacity has been allotted to us. The biggest advantage is that our name will not appear anywhere and users will have access to all the facilities available in the system. They can continue with the account lifelong, even if MMG ceases to exist under the present form and management. The salient features and benefits of the offer can be accessed by clicking here. Management Consultancy for Corporates We are broadly involved in management consultancy in the following main domains: Enterprise Diagnostics Strategic Planning & Corporate Strategy Development Business constraints analysis Corporate Development & Policy - Review and Formulation for Implementation Change Management & Business Process Reengineering Product, Brand, Service management and Integrated Product Development Marketing, Positioning and Sales Strategy - Review and Formulation for Implementation. We are not involved in advertising or creatives. We do provide the critical inputs for improvement and the brief to advertising agencies Human resources management - Competency Mapping, Psychometric Profiling, ODIs, Restructuring, Recruitment and Training Improving overall operational efficiency Technology Review, Planning & Management Operations Management Quality Management Program Development and Implementation - We are not directly involved in any quality certification processes like ISO, Six Sigma etc., However, we have acted as Management Representative for some clients for ISO certification Supply Chain Management Lean Management and Lean Enterprise Implementation Program Management Resources, Skills & Training and ODIs Business Planning excluding Financial Planning. We do carryout financial analysis to evolve an overall corporate strategy, but as a policy are not involved in the financial aspects of a business to avoid conflict of interests. We leave it to third parties to evaluate the financial impact of the strategy implemented. For specific information, please click here and send the form. Management Education for MBA Students in business schools Our founder and managing partner is a globally acknowledged and recognized management expert and is a visiting professor in some leading B-Schools in TN, India. We at MMG provide the research support in the subjects handled by him.  The content management, delivery of all lectures, training and development modules are done exclusively by him. This is not delegated to anyone else. Feedback of various batches of BBA & MBA Students Our Managing Partner & CEO, Madhavan Gopalachary, takes various classes for MBA students. He completed a course on Entrepreneurship & Small Business Management for the first batch of students of International Institute of Planning and Management at Chennai, TN, India, undergoing an integrated 3 year program of IMI, Belgium. Please click on the link to peruse the feedback. Please click here for the feedback of Executive MBA students pursuing a more advanced course on Planning & Entrepreneurship. Management Development Workshops The following world-class MDP workshops for senior executives are scheduled in February, 2010. Please click on the respective links below to peruse the contents, target audience and benefits. The dates are tentative, subject to revision and reconfirmation. One day external workshop on Managing Creativity and Innovation - Feb 09 One day external workshop on Managing New Product Development - Feb 23 Beliefs & Values To delight the clients by providing the right advice, the right information and at the right time. Recognize and respect the fundamental rights of people to have their own views and opinions Do not act like a Mercenary, Messiah or Dependency Builder in the words of Mr. Ron Carucci and Ms. Toby Tatenbaum in their book "Value Creating Consultant" published by AMACOM, New York, USA. Create something of value. Money is the by-product of your efforts, sincerity and hard work. If you look only for money, then be prepared to fail. Fairness, Honesty, Sincerity, Openness and Transparency in all business and personal dealings. Never compromise on  Integrity, Honesty, Principles, Values and Ethics. One cannot demand respect. Command respect by your actions, deeds and words. Respect is given grudgingly by most people. It does not matter how you get it, but get it you must. A good and self respecting management consultant is not a 'rubber stamp' or a 'yes man' or a 'dummy'. Make it very clear in the beginning itself. It will save you a lot of grief and misunderstandings later. A good management consultant is a change agent and a leader of men and women. Should evoke awe and not fear in the words of the great Chinese philosopher, Confucius. There are three known instances when people call for the help of Management Consultants.  The first is when they do not know what to do? In that case it is fairly simple. You show them what and how to do.  The second case is when they are in trouble. In that case make it very clear to them that you are not a magician who can make the problems and troubles disappear overnight. The process of cure and recovery takes its own time and with the right actions. To some extent, it can be accelerated by a change agent. This needs the understanding and cooperation of all concerned at the client's end. The third case is when they need a third party authentication of their actions and decisions. In that case, give a true, fair and unbiased assessment of the situation. Business Philosophy & Policies Help clients create a business process to manage and thrive on change Do not try to reinvent the wheel. Do not make malinvestments. Outsource and delegate all non core jobs and have a very wide span of control.  Look at all problems holistically, always with an open mind and suggest most probable or most likely or most suitable solutions. Remember Aristotle's famous saying: "Probable impossibilities are to be preferred to improbable possibilities" Develop systematic team work and at the same time retain your independent outsider identity. Do not get dragged into politics, controversies or bickering at the client's end. Do not fish in troubled waters. However, do not maintain neutrality in the face of grave moral crisis and make your views and opinions well known, even if it means losing the client and the business. Make things happen. Do not wait for things to happen from the client's side. Very few understand as to why the management consultants are brought in. Make your job purpose very clear to all, remove fear psychosis and scotch all rumors.  If you are good, you need not worry about good references because any excessive criticism is an indirect praise. It will be foolish to expect everyone to appreciate you because you are not in show business or in popularity contest Assist developing long term solutions Focus always on people by supporting and developing them Strive for excellence through speed, innovation, leadership and team work Build relationships based on mutual respect and trust Look for win/win situations for all stakeholders Do not accept win/lose situation from anyone, however big and mighty they may be The client is always in a more powerful position to decide in your favor or not. Negotiation is always possible, between unequal parties, in terms of size, as long as the need exists and you can satisfy the need The client will always have in-depth knowledge of his own industry, which you might not be familiar with, but will not have the width and depth of knowledge you possess of various industries. The very fact that you do not have much knowledge of the client's business is in your favor because you will not have any bias, blind spots, phobias and prejudices Provide the best customer value proposition at all times Add and create value to a client's business You cannot satisfy everybody. When you try to satisfy everybody, you end up satisfying nobody Never take up an assignment without a specific terms of reference (ToR) or a Memorandum of Understanding (MoU) It is good to be diplomatic in our profession. However, do not take an ambiguous or a vague stand under the guise of diplomacy As corporate doctors, it is our duty to give the true picture and correct recommendations to our clients. We will be doing disservice to our clients, if we do not do so and should not be mistaken for stating the truth. Good medicines are always bitter Keep the ethical and operating standards very high all the time and beyond reproach Integrity and Commitment are more important than money To be viewed as one of the best people to deal with in the world in our areas of competence Who and What is a Management Consultant ? The Institute of Management Consultants, UK defines a management consultant as follows: A Management Consultant is an independent, experienced and qualified person who provides a professional service to a business, government and any other undertaking by: Identifying and investigating problems concerned with strategy, policy, markets, organization, procedures and methods; Formulating recommendations for appropriate action by actual investigation and analysis, with due regard for broader management and business implications; Discussing and agreeing with the client, the most appropriate course of action; Providing assistance, where required by the client, to implement the recommendations; Management Consulting has three approaches: 1. Expertise Consulting 2. Business Process Consulting and 3. Contingency Consulting. We adopt any or all approaches, depending upon the circumstances and relationship with the client. Why MMG ? We would like to quote the great Mr. Robert Townsend from the book "Further up the organization" on his observation on "Management Consultants" and the same is reproduced in italics below: "The effective ones are the one-man shows. The institutional ones are disastrous. They waste time, cost money, demoralize and distract your best people and don't solve any problems. They are the people who borrow your watch to tell you what time it is and walk away with it ........... " --- Published by Michael Joseph, London, UK, 1984, Page Number 128 It would be impolite of us to publish the entire extract in our pages but those interested can refer to the book. Why organizations, in businesses as diversified as light & heavy engineering, manufacturing, contracting, project management, trading, logistics, educational institutions, freight handling, IT services, travel services, insurance, real estate, banking, retailing, consulting, thermal engineering, power plants, broadcasting,  fast moving consumer products and leather tanning when in need to consult, train, recruit and assess their staff, choose a small management consultancy firm like MMG? The reason is, MMG provides Total Management Consultancy services covering all aspects of corporate management - excluding Finance, providing maximum value for money spent by the client. Building relationships, based on mutual respect and trust. Full involvement, service and commitment to people and the organizations they represent. Always following "Ethical practices over Everything else" in keeping with its signature. Find out what makes us unique, world class, ranked along with the best and different. Get in touch with us and let us explore how we can work together for mutual benefit. Important Notification This is to inform general public that some spammer/s are using our IDs falsely, including that of our promoter, to promote various products or services. They are following some new sophisticated technique and the originating IP addresses are not traceable when the undelivered mail is resolved to our domain. We would like to reiterate that we do not send any spam or unsolicited mail. We don't need to resort to such practices. We have a very rigorous verification and security procedures when people contact us. People are requested to be careful when they receive mails presumably from us. Our shared IP address is 174.36.84.224 and 174.36.84.225 and we do not use any other servers for business purposes.  Legal  Information Registered Office: Madras Management Group, BF3, Racecourse Srishti Apartments, 21/10, Five Furlong Road, Guindy, Chennai, TN, India. Phone: 91-44-2244 0127 & 91-44-2255 4062; Fax on demand: 91-44-2434 8172; To contact us by e-mail. please use the 'Contact Us' form on top of the page.